Volunteers' rights and responsibilities

Volunteers' rights and responsibilities

 

VOLUNTEERS HAVE THE RIGHT to expect that the organizations they work for:

  • Assign suitable tasks to volunteers which respect their training and experience, both personal and professional, as well as their personal interests.
  • Furnish precise job descriptions to volunteers, stating tasks, responsibilities and role in the organization.
  • Indicate clearly to volunteers what their schedule is and to whom they report.
  • Offer volunteers suitable training for the jobs assigned.
  • Offer regular ongoing training allowing volunteers to update their knowledge or take on greater responsibility.
  • Offer volunteers the chance to be promoted or to be transfered to new projects, or to other activities allowing them to acquire more varied experience.
  • Treat volunteers as full members of the organization and consider them colleagues rather than mere unpaid help.
  • Offer support, resources and structure to volunteers.
  • Offer regular feedback to volunteers on their work.
  • Listen to what volunteers have to say.
  • Furnish proper supervision by competent and patient individuals who have the time to offer advice and guidance to volunteers.
  • Furnish a workspace suitable for the assigned task.
  • Allow volunteers to participate in the planning and development of new projects, and encourage them to make suggestions with the assurance that their opinions will be respected.
  • Show appropriate and tangible recognition of volunteer effort (e.g., through offering new responsibilities, giving prizes or simply showing on a day-to-day basis that the volunteers' work is appreciated and valued by the organization).
  • Inform volunteers about the organization's policies with respect to certain benefits available to them, such as the reimbursement of expenses.
  • Offer volunteers any other information which may concern them.

AN ORGANIZATION HAS THE RIGHT to expect that its volunteers:

  • Be open and honest about their motivations and goals.
  • Understand what a job requires before accepting it.
  • Carry out their tasks efficiently and honestly.
  • Accept guidance and supervision from the person in charge of volunteers.
  • Participate in any training offered by the organization.
  • Respect confidentiality.
  • Express to the volunteer coordinator their satisfaction or dissatisfaction with the job assigned and suggest improvements or changes.
  • Notify the coordinator as soon as possible if they are unable to attend a training session or carry out their assigned duties.