If you have any questions about the processing or updating of your personal information or to raise any concerns in this regard, please contact us at the following email address: confidentialite@cabm.net

Our Privacy Officer will contact you within thirty (30) days of receiving your email.

Privacy Policy

1. General Information

1.1    Introduction

For the Volunteer Bureau of Montreal, the protection of your privacy and personal information is of the utmost importance. For this reason, we have put in place safeguards and practices to ensure that your personal information is well managed.
This Privacy Policy describes our practices with respect to the collection, use, processing, disclosure and retention of our members' and users' personal information.
Please note that by using our website (www.cabm.net) or becoming a member of our organization, you agree that we may collect, use, process, disclose and retain your personal information in accordance with the terms described in this policy. By doing so, if you do not agree to abide by and be bound by this policy, you will not be allowed to become a member of the Volunteer Bureau of Montreal or to use the services offered on our website.

1.2 Privacy Officer

Any questions, comments or complaints regarding the privacy policy and privacy practices of the Volunteer Bureau of Montreal may be directed to our Director and Privacy Officer, Geneviève Fecteau, at the following address: 

• By email: confidentialite@cabm.net
• By mail: 2330 rue Notre-Dame Ouest, # 400, Montreal, Quebec, H3J 1N4

2. Definitions

“Employee or volunteer of the VBM” means any natural or legal person who processes data on behalf of the Organization. Third-party organization or individuals employed by the Organization to facilitate the Services, provide the Services on behalf of the Organization, perform services related to the Services, or assist the Organization in analyzing the use of the Services.

“Personal Information" means any information that relates to a natural person and allows that person to be identified, that is, that directly or indirectly reveals something about the identity, characteristics or activities of that individual, regardless of the nature of the medium and regardless of the form in which the information is accessible (written, graphic, audio, visual, computerized or other).

“Sensitive Personal Information” means Personal Information that, by its nature or by reason of the context in which it is used or disclosed, gives rise to a high degree of reasonable expectation with the respect of privacy. This may include, for example, medical, biometric, genetic or financial information, or information about sex life or sexual orientation, religious or philosophical beliefs, trade union membership or ethnic origin.

“Privacy Officer” means the person who is responsible for the application of this Policy and whose contact informationis identified in section 1.2 of this Policy.

“Services” refers to the Website and all related services offered by the Organization, which includes professional services and, where applicable, associated media, printed materials, and “online” or electronic documentation.

3. Handling of Personal Information

3.1 Collection of Personal Information

For the Volunteer Bureau of Montreal, respect for your privacy and confidentiality of your data is paramount. In this section of the Privacy Policy, you will find what personal information we collect, how we process it, and when we need to share it with our partners.
With your consent, you authorize the Volunteer Bureau of Montreal to collect and process your personal information that is necessaryto provide you with our services. Please be aware that you remain in control of your personal information at all times and that the consent you give at the time of collection or processing of your personal information may be withdrawn at any time. We will ensure to respect your choice and will remove your personal information in accordance with our legal obligations.
In the course of our business, we may collect, process and use different types of personal information, including the information listed below, for the following purposes:

Via our website:

• Information such as your first and last name, your email address, your city and borough of residence, as well as your telephone number is required in order to create a volunteer and organization member account and/or to receive our newsletters and other targeted communications;
• Information such as your age range and employment status is required in order to create a volunteer membership account and to better target our recruitment services;
• Information such as your status in Canada is required in order to ensure the Volunteer Bureau of Montreal’s compliance with Canadian laws;
• Information such as your employment history and resume is required in order to ensure the delivery of the Skilled Volunteer Service;
• Information such as your date of birth, street address and medical information is required for the Meals-on-Wheels Liaison Service. See section 3.4 for more information related to the collection of this personal information;
• Information collected automatically when you use the website and our services, such as the time and date of your last login and the pages you visited;
• Credit card or other payment method information, as well as other related information for any transactions that appear on our site is required for services such as membership registration and payment for training, conferences and events;
• Personal information may be collected by our internet payment partner “Stripe”. To learn more about how they handle, retain and destroy your personal information, you can consult their privacy policies here.

By phone, email or in person:

• Information such as your first and last name, your email address, your telephone number is required for the creation of a volunteer account;
• Information such as your non-profit organization number is required for the creation of an organization member account;
• Transaction and payment information, such as the payment method used, date and time, payment amount, billing postal code, your address and other related information;
• Information you choose to provide or share with us, for example, when you fill out a form, respond to surveys, or contact a member of our team;
• Professional or employment-related information, such as your resume and other information you provide when you apply for a job at VBM.

Please note that we only collect and process personal data and information that is strictly necessary for the purposes for which you provide it. 

 3.2 Use of Personal Information

The personal information we collect will be used for the legitimate purposes described below:

• To provide services;
• To allow you to subscribe to our newsletter;
• To operate, maintain, supervise, develop and improve the full functionality of our website;
• To develop new services;
• To send you messages or updates regarding your account;
• To conduct a contest or survey on our services or website;
• To collect reviews and comments in relation with our services;
• To detect and prevent fraud, errors, spam, abuse, security incidents, and other harmful activities;
• To apply for a job at the Volunteer Bureau of Montreal;
• For any other purpose permitted or required by law.

Please note that we do not use the information we collect to draw inferences or interpretations.

3.3 Consultation of Personal Information

The personal information you give us may be shared with our trusted partners in the following legitimate circumstances:

• To transfer your personal information to an organization when you apply for a volunteer opportunity;
• To transfer your personal information to an organization in order to receive the Meals-on-Wheels Liaison Service;
• To operate, improve and develop our website;
• To comply with applicable laws.

We do not sell, trade, or otherwise disclose your personal information to third parties, subject to exceptions provided by law. 

3.3.1    Complying with Legislation, Responding to Legal Requests, Preventing Harm and Protecting Our Rights

We may disclose your Personal Information when we believe such disclosure is authorized, necessary or appropriate, including: 

• To respond to requests from public and government authorities, including public and government authorities outside your country of residence;
• To protect our business;
• To comply with legal processes;
• To protect our rights, privacy, safety, property, yours or those of others;
• To allow us to pursue available remedies or limit the damages that we may sustain; and
• In accordance with applicable laws that are applicable, including laws outside your country of residence.

3.3.2 Consent to Personal Information

When possible, the Volunteer Bureau of Montreal obtains consent directly from the individual concerned in order to collect, use and disclose his or her personal information. However, if you provide us with personal information about other individuals, you must ensure that you have given them due notice that you are providing us with their personal information and that you have obtained their consent to such disclosure.
We will seek your explicit consent before using or disclosing your personal information for purposes other than those set out in this policy.

3.3.3    Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless you consent to your personal information being used or processed for another purpose.
Please be aware that our retention periods for personal information may vary depending on the services offered by the Volunteer Bureau of Montreal. In addition, these may be amended in a timely manner due to legitimate interests (for example, to ensure the security of individual information or to prevent abuse or breaches).
You can also be assured that when the purpose for which information was collected has been fulfilled, we will destroy or anonymize the information.
For more information on the periods for which your personal information is retained, please contact our Privacy Officer using the contact information provided in section 1.2 of this Policy.

3.3.3.1    Website provider and storage of personal information

The Volunteer Bureau of Montreal uses Viglob's services to manage and host our website. All personal information collected through the website is hosted on Viglob's servers, whose privacy policy can be found here.
To review themeasures in place to ensure the security of your personal information, please refer to section 6 of this Policy.

3.4    Sensitive Personal Information

In order to provide the Meals-on-Wheels Liaison Service (also known as the Central Liaison Office), we need to collect personal information that is considered to be sensitive. Please be assured that before proceeding with the collection of this sensitive personal information, we will ensure that we have your explicit consent to do so, as required by law, and that we will inform you of the reasons for its collection. In addition, the Volunteer Bureau of Montreal will only collect sensitive personal information that is strictly necessary to benefit from the Meals-on-Wheels liaison service.
The following is the sensitive personal information that we may collect from you, with your consent, in order to provide you with the Meals-on-Wheels Liaison Service:

• Street address;
• Date of birth;
• Information of a medical nature, such as a disability or a physical or cognitive health disorder;
• Financial situation;

4. Your rights

As a data subject, you may exercise the rights listed below by contacting our Privacy Officer at the contact details provided in section 1.2 of the policy:

• You have the right to be informed of the personal information we hold about you and to request a copy of the documents containing your personal information, subject to exceptions provided by applicable law;
• You have the right to have the personal information we hold about you corrected, amended and updated if it is incomplete, ambiguous, out of date or inaccurate;
• You have the right to withdraw or modify your consent to the Volunteer Bureau of Montreal collecting, using, disclosing or retaining your personal information at any time, subject to applicable legal and contractual restrictions;
• You have the right to ask us to stop disseminating your personal information and to de-index any link to your name that access that information;
• You have the right to file a complaint with the Commission d'accès à l'information, subject to the conditions set out in the applicable law.

In order to comply with your request, you may be asked to provide an appropriate identification document or to identify yourself in another way.

We encourage you to keep the personal information you provide to the Volunteer Bureau of Montreal up-to-date. Decisions about the various services we offer may vary depending on the accuracy of this data.

5. Cookies and Other Tracking Technologies 

We use cookies and other similar technologies (also known as “Cookies”) to help us operate, protect and optimize our website and the services we offer. They allow us to collect certain information during your visit to the website, including:

• Your preferred language;
• Your browser type and version;
• The type of device you are using;
• The unique identifier (IP address) of your device.

While some of the cookies we use are deleted after the end of your browser session, other cookies are stored on your device or browser so that we can recognize your browser the next time you visit the website. The data collected through these “Cookies” is not intended to identify you, but rather to ensure the functioning of the website, to improve the browsing experience of users and to obtain data that allows a better understanding of the traffic and interactions that take place on the website.
Before proceeding to collect your browsing “Cookies”, we will ask for your explicit consent and you will have the possibility to disable the collection of “Cookies” at a later date. Please be aware, however, that we only allow the disabling of analytical “Cookies” and that disabling them may adversely affect your browsing experience on the website.
You can consult our policy on the use of “Cookies” by following this link.

6. Security measures

The Volunteer Bureau of Montreal has implemented physical, technological and organizational security measures to adequately protect the confidentiality and security of your personal information against loss, theft or any unauthorized access, disclosure, reproduction, communication or use.
Among the various measures put in place:

• Our website has an SSL (Secure Sockets Locket) protocol that ensures a secure connection between your device and our server;
• The partners with whom we share your personal information are committed to protecting the confidentiality and privacy of that information through their own privacy policies;
• When the purpose for which your personal information was collected is satisfied and we no longer need to retain it, the Volunteer Bureau of Montreal will destroy or anonymize this data in accordance with the established retention periods;
• The employees of the Volunteer Bureau of Montreal have read this Policy and have undertaken to comply with it and to respect the confidential nature of the Personal Information collected.
• Despite the measures described above, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your personal information is no longer protected, please contact our Privacy Officer immediately using the contact information provided in section 1.2. 

7. Changes to this Privacy Policy

We reserve the right to modify this Policy at any time in accordance with applicable laws. If there are any changes, we will post the revised Privacy Policy and modify the update date.
Please note that if you do not agree to the new terms of the Privacy Policy, please do not use our website and services. If you choose to continue using our website and services after the new version of the Privacy Policy comes into effect, then your use of our website and services will be governed by that new version.

8. Links to third-party websites

The Volunteer Bureau of Montreal may include on its website hyperlinks or references to websites or services operated by third parties. These websites or services, which are not operated or controlled by the Volunteer Bureau of Montreal, are governed by privacy policies that are entirely separate and independent from ours and the Volunteer Bureau of Montreal therefore assumes no responsibility for the content and activities of these third parties. 

9. Limitation of Liability

The Volunteer Bureau of Montreal undertakes to take all reasonable measures to ensure a level of confidentiality and security of personal information that complies with the appropriate technological standards related to its sector of activity.
That said, you declare that you understand and recognize that no computer system offers absolute security and that there is always an element of risk when personal information is transmitted over the Internet.
You hereby agree that the Volunteer Bureau of Montreal cannot be held responsible for any breach of confidentiality, viruses, loss, theft, misuse or alteration of personal information transmitted or hosted on its systems or those of a third party. You also declare that you waive any claim in this regard, except in cases of gross negligence or wilful misconduct on the part of the Volunteer Bureau of Montreal.
Accordingly, you agree to release the Volunteer Bureau of Montreal and its officers, directors, related persons and partners from any and all liability for any damages of any nature whatsoever, whether direct or indirect, incidental, special or consequential in connection with the use of your personal information.
In the event of a breach of the confidentiality or security of your personal information that poses a high risk to your rights and freedom, you will be notified of this breach as soon as possible and the Volunteer Bureau of Montreal will take the necessary measures to preserve the confidentiality and security of your personal information.

10. User Posting of Content

The content and information disseminated on our website, through volunteer offers, are chosen and written by the member organizations of the Volunteer Bureau of Montreal via their user accounts. Please note that, although the Volunteer Bureau of Montreal verifies the content produced by them, it cannot be held responsible for the content of its remarks, nor for the consequences that may result from them. 

11. Contact Us

Any questions, comments, requests or concerns regarding this Privacy Policy should be directed to our Privacy Officer using the contact information provided in section 1.2 of this Policy.